Tips for successful shopping
We have prepared an information pack for you, which will give you information on damage inspection and repair.
The damage is reported by the person who caused the damage to their own insurance company. In the case of a comprehensive accident, the damage report is made to the insurance company of your own vehicle.
The purpose of a notice of claim is to inform the insurance company of the incident and at the same time provide the details of the parties involved and request a decision from the insurance company on compensation.
The claim is usually made on the insurance company’s own website. You can also make a claim by phone, for example. The insurance company will then process the claim and may issue the customer with a claim number and a compensation decision.
The insurance company’s compensation decision confirms that the damage is covered. However, the actual repair authorisation is requested only after the workshop visit. During the inspection, InCar sends a repair cost estimate to the insurance company for approval. Once the estimate has been approved, we will contact you and start the repair process together.
Glass damage
In case of glass damage, no damage report is required. You can make an appointment for a glass repair or replacement here.
For more information on windscreen repair or replacement, click here:
Windscreen repair
Windscreen replacement
The damage inspection can be carried out electronically based on photos, or in person at the workshop by a professional.
Damage inspection at the workshop
Vehicle repairs always begin with a damage inspection at the workshop. The inspection is done together with you, either outside in the yard or indoors if necessary. The vehicle’s damages are documented, and the workshop foreman prepares a cost estimate for the insurance company. A careful and detailed damage inspection ensures that the duration and costs of the repair works remain at the estimated level. During the damage inspection, a repair visit is booked. The foreman of the repair-workshop orders all the necessary spare parts so that they are ready for repair works.
You should allow about 30-45 minutes for the damage inspection. Please note that the time needed for the foreman to inspect the damage will vary depending on the damage. You do not have to leave your vehicle at the workshop, but you can have it back if it is roadworthy.
A damage check with InCar is free of charge.
Electronic damage inspection
Electronic damage check means a damage check based on the pictures you take with your mobile phone. You can avoid a visit to the repairer by sending pictures of the damage on your mobile phone. An electronic damage inspection is ideal for small parking lot accidents, for example.
Attach the photos you have taken to the photo service on our website, and after sending you will receive an SMS message from us that the transmission was successful. The photos will be sent directly to the workshop of your choice in the photo service, where we will check the photos you have sent.
If necessary, we will contact you by phone for further information, and if everything is in order, we will contact you to arrange a repair date.
Replacement car for the repair period
A replacement car may be covered by your traffic insurance if the need is considered justified, for example for professional reasons. Please check with your own insurance company whether your policy includes coverage for a replacement car. Agree on the need for a replacement vehicle during the inspection. A replacement car can only be provided for the repair period, not during the inspection its.
For more information on the replacement car, click here.
You can book an appointment either by phone or on our website.
We recommend making an appointment, especially for our popular workshops in the capital region, so we know what to expect, we’re prepared for you and you won’t have to queue. You are welcome to visit our workshops all over Finland, even without an appointment.
Book a service
You can easily book a service yourself through our online booking calendar at varaa.incar.fi, or by calling us on weekdays at 0300 247 247.
You can find directions to the InCar workshop here. You can also find the opening hours and contact details at the same address.
You will receive a provisional repair date at the time of the damage inspection. We will provide your insurance company with an estimate of the repair costs and once the repair cost decision has been approved, we will be ready to take your vehicle in for repair. If the repair estimate is not approved, we will contact you as soon as we are informed and we can discuss the options.
You will receive a confirmation of the repair time by SMS immediately upon booking. You will also receive an SMS reminder of the repair time the day before the repair. The next step is to bring your vehicle to us for repair on the morning of the repair date.
Information about windscreen replacement, booking and cancellation.
When you make a reservation, the car’s registration number automatically provides the VIN (Vehicle Identification Number) via Traficom. With this, we order the correct windscreen from our suppliers’ systems. The VIN can also be found in several places in the car, most visibly at the bottom of the windscreen on the driver’s side, in a small clear area of the tinted glass.
If manufacturer data is not precise enough, an InCar expert will contact you for more details or invite you to the workshop to confirm the correct glass before ordering.
Windscreens differ by make, model, year, and equipment level. Each replacement requires an individually ordered glass, which cannot be used for other cars. If the order is cancelled, the windscreen must be returned to the supplier’s central warehouse, which incurs costs (freight, handling, return).
Special-order windscreens cannot be returned, so in such cases we must charge 100% of the purchase price if the booking is cancelled or the customer does not show up.
Because there are thousands of windscreen variations, even large repair chains like InCar do not keep them in stock. Each windscreen is always ordered individually based on the car’s details.
InCar orders windscreens from leading OEM suppliers such as Saint-Gobain and Pilkington.
In over 95% of cases, the windscreen is available within 1–2 days (also in Northern Finland) and the service can be performed at the reserved time. In rare cases, the glass must be sourced from Central European warehouses, causing a delay. In such cases, the booking is moved to the next available time.
Because in the vast majority of cases the glass is delivered on time and the replacement goes as planned. Online booking makes arranging the replacement easier and faster, and therefore many time slots are available.
If the cancellation is made less than 24 hours before the scheduled service, there is not enough time to order and deliver the correct windscreen for another customer. Therefore, the time slot cannot be reused.
Further information
Dent your car?
Today, InCar is Finland’s leading damage repair chain and a pioneer in the development of the industry, with more than 500 employees who excel at their work in more than 60 locations across Finland.
InCar aims to eliminate the annoyance and stress experienced by motorists in the event of and after a car accident. It sounds impossible, but we like to fix dents in cars and our industry on a daily basis.
