We welcome your vehicle for a repair!
We have prepared an information package for you, where you can find details related to the repair of your vehicle.
You have received a confirmation of the repair time by SMS as soon as you make your reservation. You will receive a text message reminder of the repair time the day before the repair. The reminder message will contain a link to track the progress of your vehicle’s repair.
The next step is to bring the vehicle to us for repair.
The insurance company has now approved the repair estimate and we can start the repair process with you. We have now received the repair permit. The repair authorization is therefore different from the insurance company’s decision on compensation.
You can find directions to the InCar workshop here. You can also find the opening hours and contact details at the same address.
We recommend that you bring your vehicle to us on the day of the repair at the time indicated in the text message. Please let us know if your schedule changes. If you would like to bring your vehicle to us the day before, please arrange this separately with the garage. If you wish to bring your vehicle to us outside the workshop opening hours, you can leave the keys in a locked letterbox. Always remember to let us know if you are bringing your vehicle to us outside opening hours by replying to the text message you receive.
If your vehicle has been delivered to our workshop by a towing company, please contact the towing company directly for more detailed workshop contact details and you will be in touch with us.
When you leave your vehicle for repair, the estimated repair time may be revised. The workshop will discuss the duration of the repair with you and you will arrange to collect your vehicle. The estimated repair time will depend on factors such as the availability of spare parts and any other damage that may occur during the repair. If the pick-up time changes, we will contact you as agreed.
Check with your insurance company to see if your insurance covers the replacement car and its conditions. If you did not agree on the need for a courtesy car at the time of the damage inspection, arrange one with the garage as soon as possible before the repair.
The cost of hiring a replacement car can be reimbursed by the motor insurance if the need to use the replacement car is deemed justified, for example for professional reasons. Please discuss the need for use with your insurance company.
It is possible to have a substitute car for the duration of the repair, but not yet for the time of the damage inspection.
For more information about the replacement car, please click here
If the repair of your car is delayed and you have a replacement car, we will agree with you on the use of the replacement car during the delay.
You can follow the progress of the repair of your vehicle via a link sent to you by SMS. We will notify you by SMS when your vehicle is ready for collection.
We will contact you if there are any issues during the repair that affect the repair or collection date.
If you want to ask for more information during the repair, you can contact us:
– By text message: reply to the message you received earlier. Please note that this number cannot be called.
– By phone or e-mail: you can find the direct contact details of the repairer here.
Now you can wait with peace of mind knowing your vehicle is in good hands.
Your vehicle has already missed getting home! We’ll text you when your vehicle is ready for pick-up. You can pick up your vehicle during the opening hours of the garage. We will welcome you well before the garage closes so that we can go through all the repair procedures with you. If you know that you will not be able to collect your vehicle until the next working day, please contact the garage or our customer service department.
The replacement car will be returned to the garage with a full tank of fuel, according to the terms and conditions of the replacement car service provider.
We’ll do everything we can to get your vehicle right first time. Sometimes we have to wait for spare parts or it makes sense to complete the repair at a later date for other reasons. However, we want to enable your everyday life to run smoothly and will provide you with your vehicle if it is otherwise safe to drive. We will call your vehicle back to the workshop when parts arrive, or when it is otherwise possible to complete the repair.
A work order and repair cost estimate have been made in connection with the damage inspection. At the time of the work order, we will ask you to review and sign the repair plan. By signing, you authorise us to start the repair.
There are different options for covering the cost of repairs. If the insurance company has approved the repair costs, you will be charged any excess and we will bill the insurance company for the rest. Sometimes the customer wants to pay for the repair themselves, in which case the cost will be the same as the repair cost calculated for the insurance company.
The excess is paid when you collect the car. We accept debit or credit cards as payment methods. We also offer InCar financing, in which case the financing decision must be ready when you collect the vehicle. For more information on InCar financing, click here.
For business customers, we offer the possibility to open a customer account, so that any charges can be billed. The billing agreement will be issued in accordance with our credit terms and conditions.
If you want to change the repair time, you can contact us directly by phone at the workshop. You can find the direct contact details of the workshop here. Any costs incurred for cancelled work orders will be charged to the customer.
Further information
Dent your car?
Today, InCar is Finland’s leading damage repair chain and a pioneer in the development of the industry, with more than 500 employees who excel at their work in more than 60 locations across Finland.
InCar aims to eliminate the annoyance and stress experienced by motorists in the event of and after a car accident. It sounds impossible, but we like to fix dents in cars and our industry on a daily basis.
