Car repair on the move with a damage check

Car repair starts with a damage inspection. During the damage inspection, the damage to the car is identified and submitted to the insurance company for repair authorisation. A thorough damage inspection ensures a smooth repair process, the necessary parts are ordered and sufficient time is allocated for the repair.

The damage inspection is free of charge and you can wait on site during the inspection. The inspection will take about 10-15 minutes. Going for a damage check does not bind you to anything.

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Body shops

Find the nearest InCar garage

More than 500 damage repair professionals serve you in over 60 garages across Finland.

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Damage inspection online

Send us the damage photos by phone

Use an InCar camera to send pictures of the damage directly to our workshop – Sending pictures saves you miles!

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Customer service

Our customer service helps and serves

Our customer service is available during workshop opening hours. We will help you with any questions you may have about our services.

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Here’s what to do in the event of a crash

Report the damage to your insurance company if the damage is not caused by another motorist.

If it is another car that caused the damage, take down the other party’s registration number and contact details.

In case of doubt, call the police.

Use the car for damage control or send the images to the workshop via the InCar camera.

Let the garage know when you arrange a repair time if you need a replacement car for the duration of the repair.

If the damage is being repaired by the other party’s insurance, also provide the other party’s insurance company with a breakdown report on the need for a replacement car.

Here's what to do in the event of a crash

Important information about the damage check
and repairing your car

What is a notice of claim?

The damage is reported by the person who caused the damage to their own insurance company. In the case of a comprehensive accident, the damage report is made to the insurance company of your own vehicle.

The purpose of a notice of claim is to inform the insurance company of the incident and at the same time provide the details of the parties involved and request a decision from the insurance company on compensation.

The claim is usually made on the insurance company’s own website. You can also make a claim by phone, for example. The insurance company will then process the claim and may issue the customer with a claim number and a compensation decision.

The claim decision will say that the damage is covered, but only after the repair visit will we ask the insurance company for permission to repair the car. At the time of the damage inspection, we at InCar Workshop submit a repair estimate to the insurance company for consideration. Once the insurance company has approved the repair estimate, we will contact you and start the repair process with you.

Glass damage

In case of glass damage, no damage report is required. You can make an appointment for a glass repair or replacement here.
For more information on windscreen repair or replacement, click here:
Windscreen repair
Windscreen replacement

What is a damage survey?

The damage inspection can be carried out electronically on the basis of photographs, or by a professional in a workshop.

Damage inspection at the workshop
Vehicle repair always starts with a damage inspection at the workshop. The damage inspection is carried out together with you in the workshop yard, or inside if necessary. During the damage inspection, the damage to the vehicle is described and the workshop foreman will provide the insurance company with an estimate of the cost of the repair. A thoroughly carried out damage inspection will ensure that the duration and cost of the repair remain within the estimated range. During the damage inspection, a repair time is agreed. The workshop foreman orders the necessary spare parts to be ready for the repair.

You should allow about 30-45 minutes for the damage inspection. Please note that the time needed for the foreman to inspect the damage will vary depending on the damage. You do not have to leave your vehicle at the workshop, but you can have it back if it is roadworthy.

A damage check with InCar is free of charge.

Electronic damage check
Electronic damage check means a damage check based on the pictures you take with your mobile phone. You can avoid a visit to the repairer by sending pictures of the damage on your mobile phone. An electronic damage check is ideal for small parking lot accidents, for example.

Attach the photos you have taken to the photo service on our website, and after sending you will receive an SMS message from us that the transmission was successful. The photos will be sent directly to the workshop of your choice in the photo service, where we will check the photos you have sent.

If necessary, we will contact you by phone for further information, and if everything is in order, we will contact you to arrange a repair date.

Temporary car for repair
The rental costs of a temporary car can be reimbursed by the motor insurance if the need for a temporary car is deemed justified, for example, for professional reasons. Check with your insurance company to see if your insurance covers a replacement car. Agree on the need for a courtesy car at the garage when you have your claim checked. The substitute car can be made available for the duration of the repair, not yet at the time of the accident.

For more information on the replacement car, click here.

Booking an appointment for a damage inspection

You can book an appointment either by phone or on our website.

By phone from our customer service
You can reach our customer service on 0300 247 247. Our customer service is available Mon-Fri from 8am to 6pm.

We recommend making an appointment, especially for our popular workshops in the capital region, so we know what to expect, we’re prepared for you and you won’t have to queue. You are welcome to visit our workshops all over Finland, even without an appointment.

From our website
Of course, you can also book an appointment yourself directly on our website using the easy booking calendar at varaa.incar.fi .

Arriving at the workshop for a damage inspection

You can find directions to the InCar workshop here. You can also find the opening hours and contact details at the same address.

What happens after the damage survey?

You will receive a provisional repair date at the time of the damage inspection. We will provide your insurance company with an estimate of the repair costs and once the repair cost decision has been approved, we will be ready to take your vehicle in for repair. If the repair estimate is not approved, we will contact you as soon as we are informed and we can discuss the options.

What should I do from now on?

You will receive a confirmation of the repair time by SMS immediately upon booking. You will also receive an SMS reminder of the repair time the day before the repair. The next step is to bring your vehicle to us for repair on the morning of the repair date.

InCar is a Finnish pioneer in damage repair

Today, InCar is Finland’s leading damage repair chain and a pioneer in the development of the industry, with more than 500 employees who excel at their work in more than 60 locations across Finland.

InCar aims to eliminate the annoyance and stress experienced by motorists in the event of and after a car accident. It sounds impossible, but we like to fix dents in cars and our industry on a daily basis.